Shipping Info
At Solena, every order is created especially for you. Because our products are made to order, we take the time to ensure each item is carefully crafted before it is shipped.
Order Processing
Orders are typically processed within 2–5 business days after payment has been confirmed.
During peak shopping seasons, holidays, or promotional events, processing times may be slightly longer. If this happens, we appreciate your patience and understanding.
Shipping Time
Estimated delivery times after production are as follows:
United States: 5–10 business days
International: 7–20 business days
Please note that these delivery estimates do not include production time and may vary depending on your location, customs procedures, weather conditions, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become available after shipment.
International Orders
We proudly ship to customers around the world.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
Solena cannot be held responsible for packages delivered to an incorrect address provided at checkout. If you notice an error, please contact us immediately. While we will do our best to update your order, address changes cannot be guaranteed once production has begun.
Delayed or Lost Packages
Although most orders arrive within the estimated timeframe, unexpected shipping delays may occasionally occur.
If your package appears to be delayed or lost, please contact the shipping carrier first using your tracking number. If you still require assistance, our customer support team will be happy to help investigate the issue.
Contact Us
If you have any questions regarding shipping, please contact our support team at:
Email: support@solena.com
We aim to respond to all inquiries within 1–2 business days.
